CANCELLATION AND REFUND POLICY
By placing an order through the BAZENN website you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures.
If you'd like to cancel your order, please do it within 24 hours upon placing your order. If your order has still yet to be sent out, you're eligible for order cancellation and a full refund. If your order was already fulfilled and you received a tracking number, unfortunately we wouldn't be able to cancel your order.
30 DAY REFUND POLICY
We have a 30-day refund policy, which means you have 30 days after receiving your item to request a refund. Due to our warehouse being located overseas, we only provide refund/resend for damaged and wrong products.
Refund requests for orders received after 30 days will be politely declined. We hope you understand. If 30 days have gone by since you've received your order, unfortunately we can’t offer you an exchange or a refund, unless the items were wrongly sent.
Additionally, we do not provide refund if the reason of the refund is your cat(s) doesn't like our products. Each cats have their unique personalities and it's out of our control if your cat chose to like or not like our products. Hope you'll understand!
DAMAGED, WRONG PRODUCTS OR ISSUES
Please inspect your order upon reception and contact us immediately at email@example.com if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
We only resend products that are damaged, wrong product, wrong size, or defective. If you need us to resend an item please contact us at firstname.lastname@example.org
We do not charge a restocking fee on resending/refund.
Disclaimer: These policies are verified for Twine Pucks and able to be used against any claim. Please make sure to read these policies before placing your order.
If you have any questions, please send us a message to our e-mail email@example.com
Support: Monday - Saturday: 9am - 9pm
Address: 71-75 Shelton Street
WC2H 9JQ UK